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Terms and Conditions

1. Reservations and Payments

  • All reservations must be made at least 24 hours in advance, depending on availability.

  • Full payment must be made before the session to confirm your reservation. You can do so via bank transfer or secure payment platforms.

2. Cancellations and Refunds

  • If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice.

  • Cancellations with less than 24 hours' notice are non-refundable, but may be rescheduled in exceptional cases.

  • If I, as a consultant, need to cancel or reschedule your appointment, you will receive the option to reschedule or a full refund.

3. Confidentiality

  • All information you share during the session will be treated with strict confidentiality.

  • No personal data or information about your situation will be shared without your consent.

4. Times and Punctuality

  • Sessions last approximately 1 hour (consultations) or the time specified for workshops and support.

  • It's important to respect the scheduled time. If you arrive late, the lost time won't be extended beyond the scheduled time.

5. Follow-up

  • All consultations include a 7-day follow-up via WhatsApp to address any questions related to the session.

  • Questions after the follow-up period can be addressed in a new session, at a reduced cost if applicable.

6. Responsibilities and Scope

  • My role as a lactation consultant is to provide you with evidence-based support, but I do not replace professional medical advice.

  • In cases of medical problems, I will recommend that you see a healthcare professional for further evaluation.

7. Conditions of Group Workshops

  • The workshops are live (online or in person) and have a fixed cost per participant.

  • If you can't attend the online workshop, you'll receive access to the recording and supplementary materials.

  • No refunds are issued once you have purchased access to the workshop, but you can transfer your spot to someone else with advance notice.

8. Use of Materials and Intellectual Property

  • All material provided in sessions and workshops is for personal use. It may not be redistributed or used for commercial purposes without prior authorization.

9. Modifications to the Policies

  • These policies may be updated at any time. Any changes will be notified in advance through the website.

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